Shipping policy

Shipping Policy

Last Updated: June 12, 2026

Thank you for shopping with TrustyCart. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

Shipping Coverage

TrustyCart currently ships only within India.

At this time, we do not offer international shipping.

Order Processing Time

Orders are typically processed within 1–3 business days after successful order confirmation and payment verification.

For Cash on Delivery (COD) orders, additional SMS verification may be required before processing.

Delivery Time

Estimated delivery time for most orders is 7–8 business days from the date of dispatch.

Delivery times may vary depending on:

  • Customer location

  • Courier availability

  • Weather conditions

  • Public holidays

  • Remote serviceable areas

  • Other circumstances beyond our control

Delivery dates are estimates only and are not guaranteed.

Shipping Charges

Free Shipping

We offer Free Shipping on orders above ₹500.

Orders Below ₹500

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

Order Tracking

Once your order has been shipped, tracking details will be provided through:

  • Email

  • SMS

  • WhatsApp

Customers can use the provided tracking information to monitor the delivery status of their shipment.

Cash on Delivery (COD)

Cash on Delivery (COD) is available on eligible orders.

No additional COD charges are applied.

For security and fraud prevention purposes, customers may be required to complete SMS verification before a COD order is confirmed.

TrustyCart reserves the right to refuse COD service on certain orders or locations at its discretion.

Delayed Deliveries

While we strive to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control.

TrustyCart shall not be held liable for delays caused by:

  • Courier partners

  • Natural disasters

  • Government restrictions

  • Public holidays

  • Transportation disruptions

  • Incorrect customer information

We will make reasonable efforts to keep customers informed of significant delays.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

TrustyCart is not responsible for delivery issues, delays, or losses resulting from incorrect or incomplete shipping details provided by the customer.

Additional shipping charges may apply if a shipment needs to be re-dispatched due to incorrect address information.

Failed Delivery Attempts

If delivery cannot be completed due to customer unavailability, incorrect information, refusal to accept the package, or failure to respond to courier communications, the order may be returned to the sender.

Any re-shipping costs may be charged to the customer.

Lost or Damaged Packages

If your package arrives damaged or if you receive the wrong item, please contact us within 7 days of delivery.

To help us investigate and resolve the issue, customers may be required to provide:

  • An unboxing video

  • Photos of the product and packaging

  • Order details

Claims submitted without the required evidence may not qualify for replacement or refund.

Contact Us

For shipping-related questions, please contact:

TrustyCart

Email: contact@trustycart.in

Phone/WhatsApp: +91 9730790820

Address:

Khodad, Pokharkar Mala

Khodad, Maharashtra 410517

India

Support Availability: 24/7