Refund policy

Return & Refund Policy

At TrustyCart, we want you to be satisfied with your purchase. Please read our return and refund policy carefully before making a purchase.

Returns

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • The item must be returned in its original packaging.

  • You must provide proof of purchase (order number, receipt, or confirmation email).

  • An unboxing video is mandatory for all return requests involving damaged, defective, missing, or incorrect items.

To start a return, contact us at contact@trustycart.in or WhatsApp us at +91 9730790820.

Please note that returns sent without first requesting and receiving return approval will not be accepted.

Return shipping charges are the responsibility of the customer. A fixed return shipping fee of ₹100 will apply to approved returns.

You can always contact us for any return-related questions at contact@trustycart.in.

Damages and Issues

Please inspect your order immediately upon delivery.

Contact us within 7 days of receiving your order if:

  • The item is damaged.

  • The item is defective.

  • You receive the wrong item.

To process such requests, customers must provide:

  • A clear unboxing video.

  • Photos of the product and packaging (if requested).

  • Order details.

Once verified, we will evaluate the issue and provide an appropriate resolution.

Exceptions / Non-Returnable Items

Returns may be refused if:

  • The item has been used, damaged, or altered after delivery.

  • The original packaging is missing.

  • Proof of purchase cannot be provided.

  • The required unboxing video is not available for damaged, defective, or incorrect item claims.

Please contact us if you have questions regarding the eligibility of your item.

Exchanges

Exchanges are only allowed in the following situations:

  • You received the wrong product.

  • You received a damaged or defective product.

An unboxing video is required for exchange requests.

Once the issue is verified, we will arrange a replacement where applicable.

Order Cancellation

Orders may be cancelled only before they have been shipped.

To request a cancellation, contact us immediately through:

Once an order has been shipped, it can no longer be cancelled.

Refunds

We will notify you once we have received and inspected your returned item.

If your refund is approved:

  • The refund will be processed to your original payment method.

  • Processing times may vary depending on your bank, card issuer, UPI provider, or payment service.

  • Additional time may be required for your financial institution to complete the transaction.

If you have not received your refund within a reasonable period after approval, please contact us at contact@trustycart.in.

Contact Us

For return, refund, exchange, or cancellation requests, contact:

TrustyCart

Email: contact@trustycart.in

Phone/WhatsApp: +91 9730790820

Support Availability: 24/7