Privacy policy

Privacy Policy

Last updated: June 12, 2026

TrustyCart operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). TrustyCart is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person.

Depending on how you interact with our Services, we may collect the following information:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information

  • Order and transaction details

  • Account information

  • Customer support communications

  • Device information (IP address, browser type, device identifiers)

  • Usage information relating to your interactions with our website

Personal Information Sources

We may collect personal information:

  • Directly from you when you place an order, contact us, create an account, or interact with our Services.

  • Automatically through cookies and similar technologies when you use our website.

  • From service providers who help us operate our business.

  • From business partners and third-party platforms where permitted by law.

How We Use Your Personal Information

We may use your information for the following purposes:

Provide, Tailor, and Improve Our Services

  • Process and fulfill orders

  • Arrange shipping and delivery

  • Process returns, exchanges, and cancellations

  • Provide customer support

  • Maintain customer accounts

  • Improve website performance and user experience

Marketing and Advertising

We may send promotional communications by email, SMS, or WhatsApp regarding products, offers, and updates. You may opt out of marketing communications at any time.

Security and Fraud Prevention

We use personal information to:

  • Verify transactions

  • Prevent fraud

  • Secure customer accounts

  • Protect our website and services

Communicating With You

We may contact you regarding:

  • Order confirmations

  • Shipping updates

  • Tracking information

  • Customer service inquiries

  • Account-related notifications

Legal Compliance

We may process personal information to comply with applicable laws, regulations, legal requests, and law enforcement requirements.

How We Disclose Personal Information

We may share your information:

  • With Shopify and its service providers.

  • With payment processors, including PhonePe and other authorized payment partners.

  • With courier and logistics partners for order fulfillment and delivery.

  • With technology, analytics, and customer support providers.

  • When required by law or legal process.

  • During business restructuring, mergers, or similar transactions.

We do not sell your personal information.

Relationship With Shopify

Our store is hosted by Shopify.

Shopify collects and processes certain personal information to provide and improve the Services. Information submitted through our store may be shared with Shopify and its service providers.

To learn more about Shopify's privacy practices, please visit Shopify's Privacy Policy.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Operate our website

  • Remember your preferences

  • Analyze website traffic

  • Improve user experience

  • Support advertising and marketing activities

You may control cookies through your browser settings; however, disabling cookies may affect certain website functionality.

Third-Party Websites and Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage users to review the privacy policies of any third-party websites they visit.

Children's Privacy

Our Services are intended for individuals who are at least 18 years old.

We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can remove the information.

Security and Retention of Information

We implement reasonable security measures to protect your personal information.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only as long as necessary to:

  • Provide our Services

  • Fulfill legal obligations

  • Resolve disputes

  • Enforce our agreements and policies

Your Rights and Choices

Depending on applicable laws, you may have rights including:

  • Access to your personal information

  • Correction of inaccurate information

  • Deletion of personal information

  • Data portability

  • Withdrawal of consent where applicable

  • Opting out of marketing communications

To exercise your rights, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

International Transfers

Your personal information may be transferred to, processed, or stored in countries outside your place of residence where our service providers operate.

Where required, we implement appropriate safeguards to protect transferred information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page with an updated "Last Updated" date. Continued use of our Services after changes are posted constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

TrustyCart

Email: contact@trustycart.in

Phone/WhatsApp: +91 9730790820

Address:

Khodad, Pokharkar Mala

Khodad, Maharashtra 410517

India

Support Availability: 24/7